Terms of Service

1. About Baan

Baan is a marketplace that connects buyers with independent Thai furniture makers offering handmade, restored and custom pieces. Baan facilitates discovery, ordering, payment and coordination of delivery. The maker is the seller of each piece; Baan acts as the platform and payment facilitator.

2. Accounts

• You must provide accurate information and keep your login credentials secure.
• You are responsible for activity that happens under your account.
• Makers must be genuine and may be asked to complete verification before selling.
• We may suspend or close accounts that breach these terms or misuse the platform.

3. Orders & payment

Prices are shown in Thai Baht (THB). Payment is processed securely by our payment provider (Stripe); Baan does not store your full card details.

When you place an order you authorise payment for the listed price plus any delivery fee. An order is confirmed once payment is captured. Prices are always re-confirmed server-side at checkout.

4. Making & delivery

Many pieces are handmade or made to order, so lead times vary by maker and are indicated on the order. Baan and the maker coordinate delivery across Thailand and keep you updated through to delivery.

5. Cancellations, refunds & returns

Cancellations and refunds are governed by our Refunds & Returns policy, which forms part of these terms. In short: you may cancel for a full refund before production begins, and may request a refund for items that arrive damaged, faulty or not as described.

6. Makers’ responsibilities

• Describe pieces honestly, including materials, dimensions, condition and lead time.
• Only list pieces you can make and deliver.
• Fulfil confirmed orders in the stated timeframe and keep buyers informed.
• Baan retains a commission on each sale, disclosed during onboarding.

7. Acceptable use

Don’t use Baan to post unlawful, infringing or misleading content, to harass others, or to circumvent the platform’s payment or fee systems. We may remove content or restrict access to keep the marketplace safe and trustworthy.

8. Liability

Baan provides the platform “as is”. To the extent permitted by law, Baan is not liable for indirect or consequential losses. Nothing in these terms limits rights you have under applicable Thai consumer law.

9. Changes & contact

We may update these terms; we’ll post the new version here with a revised date. Questions? Email support@baan-th.com.