Terms of Service

1. About Baan

Baan is an online marketplace that connects buyers with independent Thai furniture makers offering handmade, restored and made-to-order pieces. The maker is the seller of each piece and is responsible for making it and describing it accurately. Baan provides the platform, collects payment on the maker’s behalf, coordinates delivery and supports both sides if something goes wrong.

2. Accounts

• You must be at least 18 years old, or have a parent or guardian’s consent, to buy or sell on Baan.
• Provide accurate information and keep your sign-in methods (email codes, password, Google or LINE) secure. You are responsible for activity under your account.
• Makers must be genuine and are verified by Baan before they can sell or host live shows.
• We may suspend or close accounts that breach these terms, misuse the platform or put other users at risk.

3. Prices, orders & payment

Prices are shown in Thai Baht (THB) and include any VAT the maker is required to charge. Delivery within Thailand is a flat ฿1,500 per order unless shown otherwise at checkout.

Payment is processed by our payment provider, Stripe. Baan never sees or stores your full card details. When you start checkout we hold the pieces for you for a short time; an order is confirmed once payment succeeds. If payment does not complete, the hold is released and nothing is charged.

Prices are always re-checked on our servers at checkout. If a listing contains an obvious pricing error we may cancel the order and refund you in full.

4. Live shopping

Verified makers may sell during live video shows. Tapping “Buy Now” reserves the piece for you for 10 minutes while you complete payment; if you don’t pay in that time the piece is released to other viewers. Live chat must follow the acceptable-use rules below, and hosts may remove messages. Live shows are not recorded by Baan for later viewing.

5. Custom commissions

For “Made for you” requests, makers send price offers; accepting an offer and paying creates a binding order with that maker for the agreed piece, price and timeframe. Please describe your request carefully — photos, sizes and materials help the maker get it right.

6. Making & delivery

Many pieces are handmade or made to order, so lead times vary by maker and are shown on the listing or order. We and the maker keep you updated through to delivery. Please check your piece on arrival and report any damage as described in our Delivery and Refunds & Returns policies.

7. Cancellations, refunds & returns

Cancellations and refunds are governed by our Refunds & Returns policy, which forms part of these terms. In short: you can cancel for a full refund before production begins, and you can request a refund if a piece arrives damaged, faulty or not as described.

8. Makers

• Describe pieces honestly, including materials, dimensions, condition and lead time, and only list pieces you can make and deliver.
• Fulfil confirmed orders within the stated timeframe and keep buyers informed through Baan.
• Baan retains a commission on each sale (10% on shop orders, 15% on custom and restoration projects), shown in your earnings. The remainder is paid out to the bank or PromptPay account you provide, after the order is delivered.
• Makers are responsible for their own taxes, permits and compliance with Thai law for the pieces they sell.
• Don’t take buyers off the platform to avoid fees — orders placed outside Baan are not protected.

9. Your content

You keep ownership of the photos, descriptions, messages and other content you post. You give Baan a non-exclusive, royalty-free licence to host, display and promote that content on Baan and in Baan’s marketing for as long as it is on the platform. Only post content you have the right to share.

10. Acceptable use

Don’t use Baan to post unlawful, infringing, misleading or offensive content, to harass others, to send spam, to interfere with the service or its security, or to get around the platform’s payment or fee systems. We may remove content or restrict access to keep the marketplace safe and trustworthy.

11. Liability

We work hard to keep Baan available and accurate, but the platform is provided “as is”. To the extent permitted by law, Baan is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under Thai consumer protection law that cannot be excluded.

12. Governing law & disputes

These terms are governed by the laws of the Kingdom of Thailand. If something goes wrong, please contact us first — most problems are solved quickly. Any dispute that can’t be resolved will be handled by the competent courts of Thailand.

13. Changes & contact

We may update these terms; we’ll post the new version here with a revised date, and tell you in advance of significant changes. Questions? Email support@baan-th.com.